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Cancellations and Refunds

Return and Cancellation Policy:

1. Do not accept any product which seems to be tampered by the courier services.
2. Please make a video while opening the packaging as a supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
5. To claim any kind of refund, timesquarewatches.com will require the unboxing video at the time of delivery as proof of damage, tamper or broken seal. No Claim will be refunded if the seal is broken by the customer. If product is not delivered as per the order, kindly return with seal packed.
6. Any returned product back to timesquarewatches.com will be checked by timesquarewatches’s team, when the package returns-with proper video recording proof. In case, the seal found to be broken, timesquarewatches.com will not return amount whatsoever.
7. If customer (local / out of state) uses Razorpay Gateway for purchase and claim refund later, timesquarewatches.com will submit all proof records such as cloud generated billing, delivery challan , shipping details etc to the risk team. timesquarewatches.com has all rights to cancel the refund or claim from Razorpay.
8. If customer (local / out of state) uses Paytm Gateway for purchase and claim refund later, timesquarewatches.com will submit all proof records such as cloud generated billing, delivery challan, shipping details etc to the risk team. timesquarewatches.com has all rights to cancel the refund or claim from Paytm.
9. All products are purchased from direct importers, there is always 100% assurance for authenticity and genuineness of the product.
10. Every packaging changes in new production including taste, color, and viscosity of the product. if customer finds issue with products for taste, color or viscosity In that case, customer should get direct contact with the manufacturer. timesquarewatches is not responsible for such claims.
11. Customer can ask timesquarewatches.com for the details of the manufacturer and timesquarewatches.com will provide all the details required.

WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. If there is any concern, you need to raise it to Brand and there is no return/replacement for the same.

We won’t be able to accept any return/replacement if the above points are not being followed.

We offer you complete peace of mind while ordering at timesquarewatches.com – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact. 2 way shipping charges (both side traveling) will be deducted from the refunded amount.

Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?

A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at [email protected] or call us on +91 94484 72604

Once you raise the concern we will investigate for same you will get revert in 24-48 hrs. If we need we might raise the concern to brand or importer and in those situations, we need to wait for the revert from same.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 1-2 working days to pick up the product/item from you,

2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.

3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.

4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition.

Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.

Q. What should I do when I receive courier damaged product/item?

A. We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at [email protected] or you can contact us on +91 94484 72604. It will help us to raise the concern with the respective courier partner.

Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.

Q: Is there a category specific policy for returns?

A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.

Fitness Equipment: There is no return policy for any product unless it is damaged in transit.

The following shall NOT be eligible for return or replacement:

1. Damages due to misuse of the product
2. Incidental damage due to malfunctioning of product
3. Any consumable item which has been used or installed
4. Products with tampered or missing serial / UPC numbers

Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

Some special rules for promotional offers may override. In case of any queries, please write to our customer care on [email protected] or call us on +91 94484 72604.